Due to the Coronavirus disease (COVID-19), William & Son have taken the difficult decision to temporarily close the retail store as of 18:00 on 19th March however we are still shipping orders placed on our website.
As ever, our aim is to provide you with a swift answer to your questions during this period. Therefore, please refer to the FAQs below before getting in touch as your questions may already be answered.
Is williamandson.com still operating?
Our website is fully operational, and we continue to deliver to over 130 countries. We will also continue to connect with our customers through our social channels.
Will my order arrive on time?
During this period it may take a little longer than usual for your items to get to you, we aim to have UK and EU orders delivered within 5 working days and up to 10 working days for the Rest of the World.
Will you extend your returns policy if I am unable to return my order in time?
Yes, we are extending our returns policy to 28 days after our store reopens. All other aspects of our Returns & Refunds policy remain the same.
Is Click & Collect still available?
Our Click & Collect service is currently unavailable during the temporary closure of our store. This service will resume as soon as our store reopens.