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Privacy Policy

William & Son Ltd ("William & Son") respects the privacy rights of our online visitors and recognises the importance of protecting the information collected about you. This Privacy Policy explains how we collect, store and use the personal information that you provide us with.

By using this Site, you signify your consent to this Privacy Policy. If you do not agree to this policy, please do not use this Site. We reserve the right to make changes to this Privacy Policy, please check back from time to time to ensure you are aware of any changes. Your continued use of this Site will signify your acceptance of these changes.

The following information is provided by William & Son to enable our online visitors to be fully informed of our Privacy policies:

  • What personal information may be collected and by what means.
  • Use of Cookies.
  • How this information may be used, including, who, if anyone, it might be shared with.
  • Opt out provisions for information sharing.
  • Safeguarding your personal information.
  • How you can access and, if necessary, change the personal information William & Son maintains.
  • Where and how to ask questions or file complaints.

This Privacy Policy applies to the William & Son website at www.williamandson.com (the “Site”). In addition, William & Son owns several other domain names that point to the Site, and we will from time to time add new sites. Please note that this policy applies only to sites maintained by William & Son, and not to websites maintained by other companies or organisations to which we may link. Furthermore, from time to time William & Son may employ third parties who may collect personal information on William & Son’s behalf. In such cases, such third parties will be instructed by William & Son to comply with this Privacy Policy.

What personal information may be collected and by what means?

William & Son only collects personal information from our online visitors on a voluntary basis and only when a transaction is processed. William & Son collects this information to the extent deemed reasonably necessary to serve its legitimate business purposes and will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided.

Personal information collected may include your name, email address, phone numbers and home address. Visitors purchasing goods and services through our online store will need to provide a valid credit card number, expiration date and CSC, in addition to their name, billing address, land line phone number and email address. These details allow us to process your order and to let you know the status of your order.

How do we use Cookies and tracking technology?

The Cookies used on the Site, and the purposes for using them are:

Google Analytics
Cookie names: __utma; __utmb; __utmc; __utmz
Purpose: measuring traffic and user information.

By using this Site you are giving us consent to Cookies being placed on your computer or other internet browsing device. If you do not wish Cookies to be placed on your computer or device, you can change the settings on your Internet Browser. Unless you have adjusted your browser settings so that it will refuse Cookies, our system will issue Cookies as soon as you visit the Site.

Further information about your personal details may be used:

If you register with William & Son, you will be asked to provide personally identifiable information. The personal details you provide will allow us to keep you informed of new and exclusive products and events of interest.
Finally, we may use your personal information for our internal marketing and demographic studies, so we can consistently improve our Site to better meet our visitors' needs.
William & Son reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users.

Where and how to ask questions or file complaints?

If you require more information please email customer.services@williamandson.com or call +44 (0)20 7493 8385