Refunds
We hope that you are completely happy with your purchase, however, if you change your mind, any unused item, with its seals intact, can be returned within 30 days of purchase, with the original receipt or alternative proof of purchase.
Returns Policy
If you are not entirely happy with your online purchase or your goods are faulty or incorrect, please contact us within 28 calendar days of receiving the goods at:
+44 (0)20 7493 8385 or [email protected]
All item(s) must be returned in an unused (saleable) condition, in their original packaging, with your order number and contact details for an exchange or full refund.
Please retain proof of postage as we cannot be held responsible for parcels lost in transit.
Please note that you will be responsible for the costs of returning the goods to us including any customs duties or charges. Only in the case of faulty or incorrect goods will we be responsible for the cost of returning the goods.
All refunds will be issued to the card used to make the purchase, including gifts.
Please address all returns to:
William & Son Returns
34-36 Bruton Street
London
W1J 6QX
Orders from within the mainland UK can also be returned via our returns collection service which can be organised by contacting William & Son at 020 7493 8385.
Cancelling your Order
We reserve the right to cancel the contract between you and us if: a) we have insufficient stock to deliver the Products you have ordered; or b) we do not deliver to your area/territory; or c) one or more of the items you have ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible, within 28 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
If you need assistance for any reason, please email [email protected] or call +44(0)20 7493 8385 between Monday to Friday 09:00 – 18:00 (GMT).
