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Terms & Conditions

1. Information About Us

  1. (“Website”) is provided to you by William & Son Ltd, trading as William & Son (“us”, “we” or “our”).
  2. Our registered office is Wyatts, York House, 1 Seagrave Road, London SW6 1RP, United Kingdom and our registered company number is 3577933. Our VAT no. is GB 740 0443 76
  3. You can contact us by email at [email protected] 

2. Terms Of Purchase

  1. These terms of purchase apply to the purchase of products from our Website (“Products”) and incorporate our Customer Service Terms ( and our Privacy Policy ( (together, “Terms of Purchase”). If there is any conflict between these terms, the Customer Service Term and/or the Privacy Policy, they shall prevail in that order.
  2. These Terms of Purchase apply to any Contract (as defined below) for the sale of Products to you. Please read these Terms of Purchase carefully and make sure that you understand them before ordering any Products from us. Note that before placing an Order (defined below), you be will asked to agree to these Terms of Purchase.
  3. We advise that you print a copy of these Terms of Purchase or save them to your computer for future reference.
  4. These Terms of Purchase are only available in the English language.

3. Placing Orders

  1. You may place orders for Products in accordance with these Terms of Purchase if: a) you possess a valid debit or credit card (or are authorised to pay via another of our accepted methods of payment) and b) are located, at the time of your purchase, in the United Kingdom, Channel Isles and Isle of Man and/or such other territories as are listed on our Website from time to time as a delivery address (“Approved Delivery Location”).
  2. You may place an order for Products (an “Order”) via our Website.
  3. When placing an Order, please ensure you provide complete and accurate information. Information we may require includes your: title, first name, surname, phone number, email address, and delivery and invoicing addresses. It is your responsibility to ensure that the Order is correct and accurately reflects your selection. If an Order is not correct in any way, you must notify us immediately by contacting us by email at [email protected].
  4. After you place an Order, if you have provided us with your email address, you will receive an e-mail acknowledging that we have received your Order. However, this does not mean that your Order has been accepted. Our acceptance of your Order will take place as described in clause 3.5 below. On receiving your Order, we will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction.
  5. We will communicate acceptance of your Order by sending you an e-mail (“Confirmation”). A contract between us (“Contract”) will only be formed when we give you a Confirmation.
  6. If you place an Order and we discover that the Product is out of stock or no longer available prior to giving you a Confirmation, we will inform you of this by e-mail and, where a Product is temporarily out of stock, ask if you wish to proceed with your purchase. If you do wish to proceed with your Order, we will not be under any obligation to supply the Product until we know we can supply it and we have given you a Confirmation.
  7. If you place an Order for multiple Products and some of those Products are unavailable, we may process the Order in respect of the available Products.
  8. If you discover that you have made a mistake with your Order after we have given you a Confirmation, please contact us immediately by email at [email protected]   Note that we are generally unable to rectify mistakes after details of your Order have been sent to our warehouse, although you may still have the right to cancel as described below.