William & Son Temporary Store Closure
19th Mar 2020
The health and safety and wellbeing of our clientele and staff is our utmost priority. Due to the Coronavirus disease (COVID-19), William & Son have taken the difficult decision to temporarily close the retail store as of 18:00 on 19th March until 6th April when we are hoping to reopen.
For as long as we can, we will endeavour to continue our online offering as well as continuously updating our digital and social channels including our online store at www.williamandson.com, our Instagram @WilliamAndSon. Please visit these for the latest information and updates.
We apologise for any inconvenience caused and we will notify you of any further updates. Thank you for your loyal support and understanding in these exceptional circumstances and look forward to welcoming you back to the store soon.
William and Lucy Asprey and the Directors of William & Son wish you and your family well during this uncertain time.
As ever, our aim is to provide you with a swift answer to your questions. Therefore, please refer to the FAQs below before getting in touch as your questions may already be answered.
Is williamandson.com still operating?
Our website is fully operational, and we continue to deliver to over 130 countries. We will also continue to connect with our customers through our social channels.
Will my order arrive on time?
During this period it may take a little longer than usual for your items to get to you, we aim to have UK and EU orders delivered within 5 working days and up to 10 working days for the Rest of the World.
Will you extend your returns policy if I am unable to return my order in time?
Yes, we are extending our returns policy to 28 days after our store reopens. All other aspects of our Returns & Refunds policy remain the same.
Is Click & Collect still available?
Our Click & Collect service is currently unavailable during the temporary closure of our store. This service will resume as soon as our store reopens.
If I have a question or enquiry – what should I do?
Our Customer Services team are available 24/7 for any questions and advice at firstname.lastname@example.org